Privacy Policy

Last Updated: August 2025

Dr. Maram (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Kuwait Data Privacy Protection Regulation (Regulation No. 26 of 2024) and any other applicable laws.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, contact us, or use our services.

1. Who We Are

Data Controller: Dr. Maram

Email: maram@drmaram.com

2. What Personal Information We Collect

We collect personal information that you provide to us directly or that we obtain lawfully from other sources, including:

• Name, contact details (email, phone, address)

• Appointment and service details

• Payment and transaction data

• Health-related information (only where necessary for service delivery and with your explicit consent)

• Technical information (IP address, browser type, cookies)

3. How and Why We Use Your Personal Information

We process your personal data only when we have a legal basis to do so. Purposes include:

• Providing and managing our services

• Processing bookings, inquiries, and payments

• Communicating with you (including service confirmations, updates, and marketing if you have consented)

• Improving our website, services, and customer experience

• Complying with legal and regulatory requirements

• Protecting the security of our website and systems

Automated Decision-Making: We may use limited automated tools for analytics and personalization. You have the right to opt out of such processing.

4. Consent

We will obtain your explicit, informed consent before collecting or processing your personal data, especially for:

• Marketing and promotional communications

• Processing any special category data (e.g., health information)

• Using cookies and tracking technologies

You may withdraw your consent at any time by contacting us.

5. Sharing Your Personal Information

We will not sell your personal data. We may share it only with:

• Service providers who assist in delivering our services (under confidentiality agreements)

• Legal or regulatory authorities where required by law

• International partners only if adequate data protection safeguards are in place and disclosed to you in advance

6. Data Retention

We will keep your personal data only for as long as needed for the purposes stated in this policy, or as required by Kuwaiti law.

When no longer required, your data will be securely deleted or anonymized.

7. Your Rights

Under Kuwait’s DPPR, you have the right to:

• Request access to your personal information

• Request correction or deletion of your data

• Withdraw consent at any time

• Object to certain processing

• Request data portability (where applicable)

You can exercise these rights by emailing maram@drmaram.com with proof of your identity.

8. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure servers and encrypted communications

• Restricted access to personal data

• Regular security monitoring

If a data breach occurs that poses a risk to your rights, we will notify CITRA (the regulator) and affected individuals within the required timeframes (24–72 hours depending on severity).

9. Cookies and Tracking

We use cookies and similar technologies to enhance your online experience and analyze site usage.

You can disable cookies in your browser settings, though some website functions may not work properly.

10. Children’s Privacy

We do not knowingly collect personal data from children under the age of 18 without verified parental consent.

11. International Data Transfers

If we transfer your personal data outside Kuwait, we will:

• Inform you beforehand

• Identify the country to which data is being transferred

• Ensure adequate safeguards are in place

12. Contact Us

If you have questions or wish to exercise your privacy rights, please contact:

Email: maram@drmaram.com